Why Can't I Download TikTok Videos? 7 Common Fixes (2025)

It is frustrating when you find the perfect video but the “Save Video” button is greyed out, missing, or gives an error. Here are the 7 most common reasons why you can’t download TikTok videos and how to fix them.

1. The Creator Disabled Downloads

The Probem: Creators can turn off the “Save Video” permission in their privacy settings. If they do this, the “Save Video” button disappears. The Fix: This is the most common reason. You can’t fix it in the app, but you can usually still download it using Tikup. Just copy the link and paste it on our site.

2. The Account is Private

The Problem: If you follow a private account, you can see their videos, but you might not be able to download them easily. The Fix: Third-party tools generally cannot download from private accounts for privacy reasons. You might have to screen record it.

3. Storage Space is Full

The Problem: Your phone has no room left for new files. The Fix:

• iOS: Settings -> General -> iPhone Storage. Delete unused apps or large videos.
• Android: Settings -> Storage -> Free up space.

4. Unstable Internet Connection

The Problem: TikTok downloads require a decent connection. If it cuts out, the download fails. The Fix: Toggle Airplane mode on and off to reset your connection. Try switching from Wi-Fi to 4G/5G.

5. Outdated App Version

The Problem: Old versions of TikTok might have bugs. The Fix: Go to your App Store and hit “Update”.

6. Video Under Review

The Problem: Sometimes a video is being processed by TikTok’s moderation team. During this time, sharing options might be limited. The Fix: Wait 1-2 hours and try again.

7. App Glitches (Cache)

The Problem: Corrupted temporary files. The Fix:

1. Go to your Profile.
2. Tap the 3 lines (menu) -> Settings and Privacy.
3. Scroll down to “Free up space”.
4. Clear Cache. (Don’t worry, this won’t delete your drafts).

If all else fails, Tikup.me is your best backup plan. It works 99% of the time when the app fails!